Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our delivery costs vary from product to product, This is to make sure that we only charge you the amount you need to pay to get the items to your door!

Which payment methods are accepted in the Online Shop?

We currently only accept payments through PayPal, This is mostly for your convinience as PayPal will allow you to pay with most card types and you can even use their finance service PayPal Credit.

How long will delivery take?

Delivery times can vary from product to product due to size and weight, However we aim to have all items to you within 3-4 working days of your order. If you find you have been waiting longer than this please use the contact form or give us a call!

How secure is shopping in the Online Shop? Is my data protected?

Shopping at J’s Cycle Shack is very secure as we dont handle any of your payment details, This is all processed on PayPal’s website so there is no risk to the customer.

What exactly happens after ordering?

Once you have placed your order, you will receive notification of your order via Email, we will then process your order, Pick, Pack and ship it straight to your door!

Do I receive an invoice for my order?

You will receive an invoice for your order via email shortly after completing your purchase.

Send us an email

Please fill in the form below and we will get back to you as soon as possible!